LuxuryFloorLamps.com offers complimentary standard shipping within the continental, lower 48 states of the United States of America. Expedited shipping and white glove delivery may be available for an additional fee. Custom orders and International Designer orders will incur additional charges. Please note, custom ordered products may take a minimum of 90 days to fulfill. Please contact us in advance of a purchase if you have any questions regarding the shipping expenses or are located in AK, HI, or an APO AP/AE military address.
Please note, weight determines shipping method. While the majority of the luxury floor lamps sold on this website weigh under 100 pounds and may be shipped via USPS, UPS, or FEDEX; a limited selection of items may weigh more or be fragile whereby the product requires freight shipping. Should the item you purchase require freight shipping, additional services may be available to you for an additional fee. In the event you have purchased a heavier item, we will contact you prior to shipment in order to provide you with additional details and options.
Orders are processed and shipped during regular business hours, Monday - Friday, excluding holidays.
Immediately after you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. After your order has been received, we automatically reach out to our suppliers to re-confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.
As soon as your order is confirmed in stock, we will process the charges to your credit card, and it will ship within five business days from the date of your order. Tracking information will be sent to you within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at email@example.com and 888-LUX-LAMP or 888-589-5267.
Congratulations on your Luxury Floor Lamp(s) purchase!